Last Updated: August 23, 2018
How We Collect Personal Information
As a current or potential user of Tigercat products, there are many ways that we could acquire personal information about you. This includes, but is not limited to, the following methods:
- When you enter into a purchase, rental or lease agreement with an authorized Tigercat distributor,
- When you have an authorized Tigercat distributor service your machine,
- If you participate in a Tigercat survey, contest or promotion,
- When you contact us with a question, including a question regarding our products, or contact us for another purpose, including when you use the “Ask an Expert” feature on one of our websites,
- When you complete our warranty registration process,
- If you subscribe to receive communications from us, including our Between the Branches magazine,
- When you otherwise choose to provide personal information to us.
What Information Do We Collect?
During the various types of contact discussed in the previous paragraph, we may collect some or all of the following information:
- Your name, address, telephone number, email address and fax number,
- Information you provide us or that is provided to you when you create an account, such as your user name, and Tigercat account password,
- Information about your company (e.g. number of crews, terrain normally encountered, species, age and size of timber encountered, description of harvesting method and type of operation),
- Details of your machine, including its service history and warranty status, and the dealer you interact with,
- Information regarding your preferences, such as whether you want to be contacted by us, and
- Other information you choose to provide us.
How and on what legal basis do we use or otherwise process your personal information?
|to operate our websites in accordance with their terms and conditions, including any “Ask an Expert” function enabling you to submit your name, email address and telephone number,||consent for installing cookies on your terminal and, otherwise, our legitimate interests|
|to facilitate, complete or confirm, an agreement you choose to enter with us,||的处理是必要的of steps at your request prior to entering into a contract between us and you as an individual or for the performance of such contract (failing which we may not enter into such a contract to begin with), or (if the processing is not necessary for such purposes but only helpful or if the contract is with a company and the relevant individual only represents the relevant company) our legitimate interests|
|提供的产品和服务给您如yabo国际网站，但不是说你的车需要维修局限于提醒通知，||的处理是必要的of steps at your request prior to entering into a contract between us and you as an individual or for the performance of such contract (failing which we may not enter into such a contract to begin with), or (if the processing is not necessary for such purposes but only helpful or if the contract is with a company and the relevant individual only represents the relevant company) our legitimate interests|
|以您的问题或查询或到GDPR下您的权利的行使响应||our legitimate interests|
|管理我们的保修计划||的处理是必要的of steps at your request prior to entering into a contract between us and you as an individual or for the performance of such contract (failing which we may not enter into such a contract to begin with), or (if the processing is not necessary for such purposes but only helpful or if the contract is with a company and the relevant individual only represents the relevant company) our legitimate interests|
|to assist Tigercat distributors and the providers of products or services relating to your machine, your financial institutions or financing agencies, your insurance agent or any company which provides or insures warranties relating to your machine||our and their legitimate interests|
|to conduct market research and surveys,||our legitimate interests|
|to conduct promotional activities, including contests,||our legitimate interests|
|to improve our products, services and website,||our legitimate interests|
|to supply you with requested information, such as ourBetween the Branchesmagazine,||our legitimate interests|
|to verify with you whether the information we hold regarding you is correct,||our and your legitimate interests|
|to send you informational or promotional communications that you have agreed to receive, such as information regarding products and services that we have to offer that we think that will be of interest to you (such as our newsletter, product support bulletins and product literature),||consent when we send direct marketing electronic messages to end-users who are natural persons and the communications do not concern products or services similar to those sold by the same Tigercat entity to such end-user; in all other circumstances, our legitimate interests|
|协调我们的附属机构的活动，||our legitimate interests|
|提供相关信息，投资者和我们的公司和他们的企业的贷款人（包括我们的情况下转让或提供保证了我们的客户收款），||our legitimate interests|
|to defend our rights in court||our legitimate interests|
|to provide information that we are obliged to provide to authorities||our legal obligations|
|to carry out other purposes that are disclosed to you and to which you consent or which are based on another legal ground recognised by the GPDR (or the law transposing the GDPR in an EEA non-EU country) when it applies,||may vary|
|to carry out any other purpose permitted or required by law, such as informing you of a recall that may affect you,||our legal obligations|
|to (i) create aggregate, anonymized data sets; and (ii) compile statistical and other information related to your Tigercat equipment, and use such information in aggregate form, for security and operations management, to create statistical analyses, improve and enhance our products and services, and for research and development purposes.||our legitimate interests|
Personal information we collect online may also be combined with information you have provided to us through other sources such as over the telephone as well as Telematics Data (see below).
Sometimes we share your Personal Information with Others
We do not sell your information to third parties. We may share some or all of your personal information with our affiliates (for the purposes of taking strategic decisions at group level) as well as authorized Tigercat distributors and the providers of products or services relating to your machine, financial institutions or financing agencies, your insurance agent or company and companies which provide or insure warranties relating to your machine, industry statistics agencies.
我们保留权利转让任何个人信息rmation we have in the event that we merge with or are acquired by a third party or should any such transaction be proposed as well as, more generally, to investors in and lenders of our companies and their businesses (including in case we assign or give security over our client receivables). We may also use, or disclose personal information to third parties, if we have reason to believe that using or disclosing such information is necessary to: (i) conduct investigations of possible breaches of law; (ii) identify, contact, or bring legal action against someone who may be violating an agreement they have with us; (iii) investigate security breaches or cooperate with government authorities pursuant to a legal matter; or (iv) to protect our rights, safety or property. Lastly, we may disclose your personal information for any other purpose to which you consent or which is based on another legal ground recognised by the GPDR when it applies.
Such affiliates, third-party service providers and other persons to whom we transfer your personal data may be entities established in Andorra, Argentina, Faroe Islands, Guernsey, Israel, Isle of Man, Jersey, New Zealand, Switzerland or Uruguay, entities who are Privacy Shield accredited organisations established in the United States of America or businesses in Canada, whereupon the transfer will be based for the purposes of the GDPR on the relevant adequacy decision of the European Commission pursuant to Directive 95/46/EC which avails under article 45 of the GDPR. In case of a third-party service provider located in the USA that that is not a Privacy Shield accredited organisation or in a country for which there is no such adequacy decision, we will ensure that the relevant entity either has entered into a data transfer agreement containing clauses offering an adequate level protection according to the European Commission, has adopted corporate binding rules or has implemented other appropriate safeguards pursuant to article 46 of the GDPR or that a derogation contemplated at article 49 of the GDPR applies; in the case of transfers based on appropriate safeguards referred to in Article 46 or 47 of the GDPR, or based on a derogation referred to in the second subparagraph of Article 49(1) of the GDPR, you can obtain a copy of the relevant appropriate or suitable safeguards by contacting us.
How do we Collect, Use and Disclose Telematics Data?
如果你使用收集telema亚博体育竞技虎猫的产品tics data, and you have entered a telematics agreement with us, we may collect telematics data accordance with that telematics agreement. Subject to and without limiting the telematics agreement, such data may include data regarding your product, such as its uptime, utilization times, operating data, performance data, engine monitoring data (e.g. fuel consumption, engine hours, technical engine parameters, etc.), equipment performance parameters (e.g. hydraulic system performance, use of various equipment functions, distance traveled, etc.), telematics systems information (e.g. data used, signal performance, software versions, etc.), equipment geographical position, operator identification, equipment internal alerts and/or alarms, logs of acceptance and/or cancellation of alarms by the operator, time stamps, time when the equipment was performing its functions above settable thresholds, equipment down-time, equipment idle-time, equipment off-line time, other equipment location information, altitude, equipment performance, diagnostics and error codes, and other data regarding the use and operation of our product (collectively, “Telematics Data”).
We may use Telematics Data in accordance with that telematics agreement. Subject to and without limiting the telematics agreement, we may use such data to:understand all aspects of the use and operation of your Tigercat equipment, update software, help facilitate maintenance and repairs to your Tigercat equipment, remotely service, alter or upgrade the performance of your Tigercat equipment, aggregate and examine all collected information with like information from other subscribers, make reports to regulatory and law enforcement authorities based on collected information, monitor and optimize your Tigercat equipment maintenance and service, enable Tigercat and its service providers to improve or develop products and services, or components thereof, identify new usage types of the Tigercat equipment, and offer products and/or services to you.
To the extent that the processing of Telematics Data by us is subject to the GDPR, we inform you that this processing is based on our legitimate interests unless the telematics agreement is executed by an individual and the processing of of Telematics Data is necessary for the performance of this contract, in which case the legal ground will be the performance of such contract. We may also send Telematics Data to affiliates and third parties as indicated above.
How do we collect information through cookies, and other technological means?
When you visit on of our websites, we may collect information that is automatically sent to us by your web browser or your internet service provider. This information may include your domain name and your numerical IP address. We may also collect other information (such as the type of browser you use, which pages you view, how long you spend on our website, what parts of it you view, and the files you request). We use this information to better understand how visitors use and interact with our websites, and to improve our websites. The amount of information that is sent by your web browser depends on the browser and settings you use. Please refer to the instructions provided by your browser if you want to learn more about what information it sends to websites you visit, or how you may change or restrict this.
|Universal Analytics (Google)||_utma
|These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.
Read Google’s overview of privacy and safeguarding data (https://support.google.com/analytics/answer/6004245)
|maximum period of 2 years.|
|We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.
Read more at YouTube’s embedding videos information page. (http://www.google.com/support/youtube/bin/answer.py?hl=en-GB&answer=171780)
|PREF – * Expires after eight months
VSC – * expires at the end of your session
VISITOR_INFO1_LIVE – *expires after eight months
remote_sid - *到期在会话结束
|Hotjar cookie||_hjClosedSurveyInvites||This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.||1 year|
|Hotjar cookie||_hjDonePolls||一旦访客使用反馈轮询小部件完成一项民意调查此cookie设置。它是用来确保同一调查不一样，如果它已经被填充重新出现。||1 year|
|Hotjar cookie||_hjMinimizedPolls||This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.||1 year|
|Hotjar cookie||_hjDoneTestersWidgets||This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.||1 year|
|Hotjar cookie||_hjMinimizedTestersWidgets||这个cookie设置一次访问者最小的招募用户测试仪部件。它是用来确保部件住宿最小化时，通过您的网站的访问者浏览。||1 year|
|Hotjar cookie||_hjIncludedInSample||This session cookie is set to let us know whether that visitor is included in the sample which is used to generate funnels.||1 year|
Your browser gives you the option to reject cookies – we have inserted a link to the most common used browsers below.
Google Chrome (https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en)
Mozilla Firefox (https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences)
Microsoft Internet Explorer (https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies)
然而,设置您的浏览器拒绝饼干通用电气nerally hinders the browser’s performance and will adversely affect your experience while using our websites, hence our advice to block only the cookies the purpose of which you do not consent.
When you create an account with us, we may gather data related to the use of your account, including all data and information related thereto, including but not limited to statistical information by logging IP addresses, browser type, operating system, referring/exit page, and date/time stamp for various purposes, including but not limited to research, advertising, customer experience testing and due diligence.
The Security of your Personal Information is Important to Us
Although we have taken measures to help protect our websites, computer systems and any personal information that we have collected from unauthorized use, access, disclosure, misuse, alteration or destruction, no security measures can provide absolute protection. We cannot ensure or warrant the security of any information you provide to us.
Some or all of the personal information we collect may be stored or processed on servers located outside your jurisdiction of residence, including in the United States, whose data protection laws may differ from the jurisdiction in which you live. As a result, this information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to laws in those jurisdictions. Subject to applicable laws in such other jurisdictions, we will use reasonable efforts to ensure that appropriate protections are in place to require the data processor in that country to maintain protections on the Personal Information, including the appropriate safeguards required by the GDPR (as summarised above) when applicable.
How long do we use your Personal Information?
We will continue to use your personal information as long as we believe that you work in or have an interest in timber harvesting and production or that we and you or your company are in a contractual relationship, subject to our right to archive personal information as long as any limitation period relating to a potential dispute for which it would be relevant is not expired. We will discontinue the use of your personal information: i) once we are notified in writing that you are no longer involved in or have interest in the timber harvesting industry, ii) if we believe your personal information is inaccurate and we are not provided current personal information, or iii) if you withdraw your consent to our use of your information, and we do not have another legal basis for using that personal information.
|Personal data||Retention period|
|Google analytics data||我们通过它的cookie的唯一标识符标识一个浏览器维护日志的网站或意见（通过编码信标）的电子邮件 - 连同视情况可能是关于所使用的日期，时间，类型的设备的信息，操作系统版本，浏览器的类型和版本，语言设置和移动网络的信息 - 用于最大匿名的数据之前[13月]。饼干本身到期如上表示。|
|Personal data related to the execution, performance, modification and termination of contracts between us and you or the company you represent, including any telematics agreement||We will archive this data in the year following the end of our contract, and will delete these archives in the year following the expiry of the last limitation period to expire in respect of disputes for which such data could be relevant or, in case of court proceedings still pending at the date, in the year following the final settlement of such proceedings.|
|Information from enquiries||Until the enquiry has been completed and no further responses are received for 3 years. If you are an existing or past customer, the enquiry may however be added to other information that we hold about you as a current or past customer and kept in the same conditions the other data relating to the execution, performance, modification and termination of contracts.|
|（电子邮件）注册一个当个人数据收集||3 years from your registration to our email newsletter or you last purchase or other contact (or until you tell us that you no longer wish to receive the email newsletter).|
|Data relating to the exercise of a right under the GDPR||我们可以存档这些信息，并在当年删除它适用时效期间的罪行，我们可以不使用这个权利遵守被指责结束后。|
What can you do if you want to limit the use to which we put your Personal Information?
If you are receiving commercial email or text messages from us and no longer want to get these messages, you may unsubscribe by using the unsubscribe mechanism in this messages. For other uses and disclosure of your personal information, if you do not want us to use or disclose your personal information as described above, please contact our Privacy Officer (as described above) in writing and we will be pleased to discuss with you how we can limit collection, use or disclosure of your personal information. This corresponds to one instance of the exercise of the right of objection under the GDPR.
You can request access to or correction of your Personal Information
You have a right to access the personal information that we have about you and to request that personal information, which you believe to be inaccurate, be corrected, under both Canadian privacy laws and the GDPR. If you wish to access your personal information you should contact our Privacy Officer (as described below) in writing. Please note that in some cases we may not be able to allow you to access certain Personal Information in certain circumstances, for example if it contains personal information of other persons, or for legal reasons. We may require you to verify your identity before allowing you to access your personal information.
Other rights under the GDPR
Where the GDPR applies, we must also inform you as a data subject of your other rights under the GDPR:
- the right of erasure;
- the right to restrict the processing of your personal data;
- the right to object to the processing of your personal data;
- the right to have your personal data ported to another data controller;
- the right to withdraw consent;
- the right to lodge a complaint with a supervisory authority.
Where the GDPR applies, you can ask us to erase your personal data where:
- you do not believe that we need your data in order to process it for the purposes set out in this privacy notice;
- if you had given us consent to process your data, you withdraw that consent and we cannot otherwise legally process your data;
- you object to our processing and we do not have any legitimate interests that mean we can continue to process your data; or
- your data has been processed unlawfully or have not been erased when it should have been.
You cannot ask us to erase personal data to the extent its processing is necessary for the establishment, exercise or defence of legal claims.
Where the GDPR applies, you may request that we stop processing your personal data temporarily if:
- you do not think that your data is accurate. We will start processing again once we have checked whether or not it is accurate;
- 处理是非法的,但你不希望我们to erase your data;
- we no longer need the personal data for our processing, but you need the data to establish, exercise or defend legal claims; or
- you have objected to processing because you believe that your interests should override our legitimate interests.
Right to object to processing of your personal data
Where the GDPR applies, you may object to us processing your personal data where we rely on a legitimate interest as our legal grounds for processing.
If you object to us processing your personal data for another purpose, we must demonstrate compelling grounds for continuing to do so.
Electronic copies of your personal data (data portability)
凡GDPR适用，你可能会问你的个人资料的电子副本 - 如果有的话 - 这是我们举办电子和我们处理的时候我们已经进入到与你签订合同。您也可以要求直接传送到另一个控制器，在技术上是可行的这种电子副本。
GDPR适用,如有处理吗of personal data based on your consent, you can withdraw your consent at any time whereupon we will cease such processing if it cannot be based on an alternative legal basis (without affecting the lawfulness of processing based on your consent before its withdrawal).
Right to lodge a complaint with a supervisory authority
We do not knowingly collect personal information from children. If a child has already provided us with personal information, his or her parent or guardian may contact us for the purpose of deleting this information.
Third Party Sites
Who do you contact should you have any questions or concerns?
Tigercat Industries Inc.
Attn: Privacy Officer
54 Morton Ave East
Brantford, ON N3R 7J5
For the purposes of the GDPR, Tigercat AB is the representative in the EU of Tigercat Industries Inc. and its contact details are as follows:
INGER GRANNES VAG 85, SE-840 93